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After-sales Service

Problem Details Warranty Time Treatment Responsibility for Charge
Quality Problem Within 7 days after receiving package Buyer: Submit a complaint to seller (eMail to eectech@msn.com )
Return the items in original conditions to Seller after seller confirmed
Return Ship cost: Seller
Resend ship cost: Seller
Seller: exchange a new one after the defective return received.
(Returned items must be in new condition with original package & accessories.)
Repair Charge: Seller
Replace Parts Charge: Seller
From 8th days to 1 year after receiving package Buyer: Submit a complaint and (after seller confirmed) Return the items to Seller for repairing Return Ship cost: Buyer
Resend ship cost: Seller
Seller: Repair it and send it back to buyer. Repair Charge: Seller
Replace Parts Charge: Seller
Lost during the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Report to carrier ask for Claimant and arrange another shipment to buyer Resend Ship Cost: Seller
Customs Problem 30 days after shipping Buyer: Finish customs clearance for the order when import Customs duties/agent fees: Buyer
Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems:
broken, incomplete
within 7 days after receiving package Buyer: Report to Seller, and submit Complaint with proof to Carrier in 7 days to get a Complaint number and send the number to Seller. After the seller's permit, return the full package in original condition to seller.
Caution: The Carrier will not accept Complaint after 7 days.
Return Ship cost: Buyer
Resend ship cost: Seller
Seller: Ask for compensation as per the Complaint number from Carrier, not responsible for any losses after 7 days. Repair or Replace Charge: Seller
Received wrong Items within 7 days after receiving package Buyer: Report to Seller, and return the full package in original condition to seller in 7 days. Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend Ship cost: Seller
Man-made Damage
Wrong operations
Wrong storage
within 1 year Buyer: Describe details to Seller, sign an agreement with seller for repairing.
Seller: Evaluate the problem and offer advice before signing repairing agreement.
Return Ship cost: Buyer
Resend Ship cost: Buyer
Repair Charge: Buyer
Replace parts Charge: Buyer
Notes: 1. Any costs occurred because of buyer's fault leads to return for repair or replacement will be responsible by the buyers.
2. Before return, please confirm with us. we will offer you a shipping address once confirmed the problem.
Buyer will be responsible for any risks or costs of return without seller’s permission.
3. Buyer needs to communicate with seller before return the items, or else we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except the products which state the warranty specially in description.



EECTECH Policy
Privacy Policy
After-sales Service
Return & Refund Policy
Product Warranty
Shopping Guide
Shopping Step
Payment & Shipping
Payment Method
Order Tracking
Customs Clearance
Delivery Options